+44 (0)20 7160 6256
Business hours: 9am to 5pm
At ZymPay we take your safety and security very seriously.
256 Bit SSL security
Communications to and from our system are protected by secure SSL connection, using banking levels of encryption strength.
Two factor authentication
Key changes and actions on the system are protected using two factor authentication to cross reference that any changes are being made with your authority. This may take the form of an email password in combination with a one-time-use SMS passcode.
We use all the latest security tools and practises to safeguard our customers' data. PCI compliance increases security of card holder information and minimises card fraud. Our compliance validation is audited annually.
All file uploads - such as passports - are stored offsite by a trusted, dedicated third party security house.
Any sensitive data - and customer information - is encrypted in the database.
Every action on the system is fully audited to institutional banking standards.
We were proud to support Sparks last Thursday at their fundraiser event, ‘An evening with David Gower and friends’.
+44 (0)20 7160 6256 firstname.lastname@example.orgBusiness hours: 9am to 5pm - closed weekends and bank holidays.Registered office : 20-22 Wenlock Road, London N1 7GUCompany number : 08376446VAT number : 185 1308 12
© Copyright ZymPay 2017 - All rights reserved
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If you have allowed your browser to accept cookies, we will take this as your consent to our use of them.
You can control which websites you accept cookies from by modifying the settings in your browser. You can also delete cookies already saved by your browser. You should find information on how to do this in the help menu of your browser.
Our web pages may also contain other similar technologies that recognise which pages you have visited. This helps us analyse how our site is used and gives you a better user experience.
ZymPay places high value on your privacy and is committed to keeping the information we collect about you safe and secure.
As part of our commitment to Anti-Money Laundering and Know Your Customer compliance we collect information by way of registration for our products. The products and services of ZymPay are intrinsically secure and this information is kept for identification and verification purposes.
If you provide information about others please ensure that you have their prior consent.
Sensitive information such as that contained within your passport is held securely in a datavault for electronic matching and verification. This information is not accessible to staff and can only be ‘seen’ by digital ‘eyes’.
ZymPay only collects and uses information about you where we have lawful grounds and legitimate business reasons to do so
The information we collect is for the specific purpose of providing the services and products you have signed up for, governed by our Terms & Conditions.
We will update our records when you inform us that your details have changed.
ZymPayfollows information retention policies set out in the Data Protection Act and will ensure that your information is securely disposed when the retention period comes to an end.
We will observe and adhere to your rights under privacy and data protection laws and ensure that queries relating to privacy issues are promptly and transparently dealt with.
ZymPay ensures that appropriate physical and technological security measures are undertaken to protect your information.
When outsourcing processes to third party suppliers we will ensure that they have the appropriate security measures in place and will contractually require them to comply with our privacy policies.
We will ensure that suitable safeguards are in place before personal information is transferred to other countries.
If you have any questions about privacy at ZymPay, please contact the ZymPay Privacy and Data Protection Team at ZymPay Limited
Kemp House, 152 City Road, London, EC1V 2NX, United Kingdom.
This statement of policy was last updated October, 2014
Zympay Limited provides a unique service for you to send pre-paid electricity tokens to your friends and family so that they can top-up their prepaid electricity meters in Zimbabwe.
The Service is provided by the ZymPay website which is owned and operated by Zympay Limited (Reg. No 08376446) and its third party partners.
In order to use the Service you must first register with ZymPay and then accept these terms and conditions.
We may alter or amend these from time to time provided we give you seven (7) days notice. Continued use of the Service by you after such notice will denote acceptance by you of such altered or amended terms and conditions.
By clicking on the “I Agree Button” on the website you agree to be bound by the following terms and conditions
IT IS AGREED:
"Business Day" means a day on which ZymPay is open for business (other than a Saturday or Sunday or a public holiday).
"Business Hours" Means 9am to 5pm
"Our Fee" Means payment for the total cost of the Service as advertised on our website and may change from time to time.
“Recipient” means the person identified as the beneficiary of a ZESA Token
“Sender” means the person who initiates generation and payment for the ZESA Token;
“the Service” means the generation and sending of a pre-paid ZESA Token to the Recipient by SMS message and corresponding SMS message to the Sender;
“SMS” means the short message service used by ZymPay to transmit the ZESA Token to the Recipient;
“Transaction” means (i) each ZESA Token transmission that you initiate using the Services; and (ii) each other use that you make of the Service;
“Website” means the website www.zympayadvantage.com operated by ZymPay to provide the ZESA service services and related facilities;
“ZESA” means ZESA Holdings (PVT) Limited the supplier of prepaid electricity meters to customers in Zimbabwe;
“ZESA Token” means the uniquely generated token for use in the Recipient’s prepaid meter in Zimbabwe to the value requested and paid for by you.
1. How You Use the Service:
Sending a ZESA Token
In order to use the Service you must do the following on the Website:
1.1 provide us with information which clearly identifies
1.1.2 the mobile telephone and prepaid meter number of the intended beneficiary of the ZESA Token (the "Recipient");
1.1.3 your mobile telephone number,
1.1.4 the exact amount you want to load on to the ZESA Token.
2. ZESA Token
2.1 On completion of the above you must pay our fee before we send the ZESA Token to the Recipient.
2.1.2 The value of ZESA Token that you load may be subject to the following deductions namely, local levies and taxes and any amount owing by your Recipient to ZESA so that your Recipient may not receive the full amount that you have loaded.
2.1.3 If you have set up a recurring payment either by direct debit or standing order you must immediately notify us of the following namely if your Recipient’s or your mobile telephone is lost or stolen or the Recipient’s meter number is changed. We will be entitled to assume that the details provided in your account are accurate and up to date until you notify us of any change.
3.1 If the transaction is successfully processed you cannot obtain a refund.
3.2 If you supply us with a meter number that does not exist the transaction will fail and you will be entitled to a refund.
3.3 If the meter number exists but is not compatible with your Recipient’s meter a token will be generated but it will not be usable with your Recipient’s meter: you will not be entitled to a refund.
3.4 If any error on our part results in the ZESA Token not being transmitted to your intended Recipient we will immediately re-transmit the transaction or refund you the amount of the transaction including the fees you have paid.
4. HOW WE AGREE TO PROVIDE THE SERVICE TO YOU:
We agree to provide the Service to you using reasonable care. The Service may not be available in whole or in part in certain regions, countries, or jurisdictions.
4.1 We are not obliged to process any particular ZESA Token. When you purchase a ZESA Token, you are requesting that we process the transaction on your behalf. We may, in our sole discretion, choose whether or not to accept the offer to process that transaction. However, if we decide not to process the transaction, we will notify you promptly of that decision and repay the money paid to us and our fee.
4.2 We reserve the right to modify or discontinue the service or any part of the Service without notice, at any time and from time to time. We may, in our absolute discretion without any obligation to provide any explanation, refuse any transaction or limit the amount of any ZESA Token, either on a per transaction basis or on an aggregate basis.
4.3 We may, in our sole discretion, refuse Transactions from certain Senders or to certain Recipients, including but not limited to entities and individuals on restricted or prohibited lists issued from time to time by the UK and or other Countries.
4.4 We will attempt to process Transactions promptly, but any Transaction may be delayed or cancelled for a number of reasons including but not limited to: our efforts to verify your identity; to validate your Transaction instructions; to contact you; or otherwise to comply with applicable law; or due to variations in business hours and currency availability.
4.5 We will attempt to provide Senders and Recipients with up to date information regarding the Service by means of information on our website. However, you agree that ZymPay shall not be held responsible for any inaccuracies that may appear in that information or any consequential loss which may result from incorrect or incomplete information.
4.6 We do not, in any event, accept responsibility for: any failure to perform your instructions as a result of circumstances which could reasonably be considered to be outside our control; malfunctions in communications facilities which cannot reasonably be considered to be under our control and that may affect the accuracy or timeliness of messages you send to us or we send to you or your Recipient; any losses or delays in transmission of messages arising out of the use of any internet service provider or caused by any browser or other software which is not under our control; errors on the website or with the Service caused by incomplete or incorrect information provided to us by you or a third party.
4.7 In the event that we are liable to you for any failure to perform your instructions and which is not excluded as set out in this agreement the amount by which we will be liable is limited to the net amount of your transaction.
4.8 Nothing in this clause (a) excludes or limits liability on our part for death or personal injury resulting from our negligence; or (b) excludes liability for our fraud.
5 GOVERNING LAW: this Agreement will be governed by English law and the parties submit to the exclusive jurisdiction of the English Courts.
6 MODIFICATION: We may modify this Terms and Conditions from time to time without notice to you, except as may be required by law. You can review the most current version of the Terms and Conditions at any time by reviewing this website. You may terminate your use of the Service if you do not agree with any modification or amendment. If you use the Service after the effective date of an amendment or modification, you shall be deemed to have accepted that amendment or modification. You agree that you shall not modify this Terms and Conditions and acknowledge that any attempts by you to modify this Terms and Conditions shall be void.
7 ENTIRE AGREEMENT: This agreement constitutes the entire agreement between the parties and supersedes all prior understandings or agreements relating to the subject matter of this agreement.
8 SEVERABILITY: If any provision of the Terms and Conditions is found by a court of competent jurisdiction to be invalid, the other provisions of the Terms and Conditions shall remain in full force and effect.
WE HOPE THAT IN PROVIDING YOU WITH THE SERVICE YOU EXPERIENCE A TROUBLE FREE AND EFFICIENT SERVICE. HOWEVER THINGS CAN SOMETIMES GO WRONG. IN THE EVENT THAT YOU NEED TO CONTACT US FOR THE BELOW REASONS PLEASE PRINT OFF THESE CONTACT DETAILS OR SAVE THEM AS A FILE ON YOUR COMPUTER:
To Cancel a transaction or to complain about the Service please contact us 44 on (0)20 7160 6256 or by sending us an email to email@example.com